Services · 04
AI agents & assistants
An AI agent doesn't just answer: it checks your system, books, quotes, records and hands off. It works around the clock on WhatsApp, on your website or inside your company, in your brand's voice.
Cinza Assistant
online
What it is
Design, development and deployment of AI agents that perform real tasks: serving customers on WhatsApp, qualifying leads, booking appointments, checking orders, generating quotes or updating the CRM. Each agent connects to your systems, follows rules you define and knows when to hand the case to a person.
Problem it solves
Customers write at any hour and expect an immediate answer. The team gets swamped with repetitive questions, opportunities go cold outside business hours and information is only half recorded. A fixed-answer chatbot isn't enough: you need an agent that understands, looks things up and acts.
Who it's for
- Businesses with a high volume of WhatsApp or social media messages
- Businesses that book appointments, reservations or visits
- Sales teams that need to qualify leads fast
- Companies that want 24/7 service without growing the team
What we can build
How it works
AI agents & assistants
We define the agent's role
What it should do, what it must not do, its tone of voice and when it passes the conversation to someone on your team.
We connect it to your tools
The agent checks catalog, calendar, orders or CRM and can record information, always with controlled permissions.
Training on real cases
We tune its answers with real conversations from your business until the agent responds like your best team member.
Monitoring and continuous improvement
A dashboard with conversations, metrics and alerts. We review and improve the agent as new cases appear.
Practical examples
Virtual receptionist for clinics
The agent answers questions, checks available slots, books the appointment and sends WhatsApp reminders, with no human involvement.
Practical examples
24/7 salesperson for retail
The agent presents products, gives real-time prices and stock, creates the order and alerts the salesperson when the customer is ready to close.
What can be automated
- Answers to frequent questions
- Bookings and reminders
- Lead qualification and capture
- Order and payment follow-ups
What can be integrated
Technologies involved
Benefits
Agents that serve, sell and get things done 24/7 across your channels and systems.
- Instant answers at any hour
- No lead lost outside business hours
- A team focused on cases that need human judgment
- Information recorded automatically in your systems
- Service that scales without scaling costs
Frequently asked questions
A chatbot follows a fixed menu. An AI agent understands natural language, checks your systems and takes actions — booking, quoting, recording — within the rules you set.
It's configured to recognize that and hand the conversation to someone on your team, with the full history, without making things up.
Yes. Every conversation is logged in a dashboard where you can review it, step in and measure results.
Start a conversation
An AI agent doesn't just answer: it checks your system, books, quotes, records and hands off. It works around the clock on WhatsApp, on your website or inside your company, in your brand's voice.
Let's talk