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Case study

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Assistente IA CubaTex

An AI assistant that knows the company's website and answers in seconds

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O assistente aberto sobre o site

Client

CubaTex Multiservices

Industry

Shipping, travel agency and online store

Year

2026

The project

The assistant was custom-built for CubaTex Multiservices and plugged into the company's existing website, without changing the platform or the domain.

The challenge

The website had plenty of information — shipping, products, services and procedures — but customers couldn't find it and kept asking the same questions on the team's WhatsApp.

The solution

An assistant that reads the website's content, understands the question and answers with current information, citing the page behind each fact. It lives in a movable bubble and works on mobile.

The outcome

In production since October 2026, answering the website's visitors around the clock.

What it does

01

Answers with sources

every answer lists the pages it used

02

Current information

tells current content from old promotions

03

Off-topic

declines politely and gets back on track

04

Human handoff

offers to pass the conversation to the team

05

Memory

remembers what was said in the conversation

06

Auto-update

re-reads the website when content changes

07

Protection

guards against misuse and data extraction

Inside

O assistente aberto sobre o site

Bolha que o usuário pode mover

Preços de produtos com as fontes

Pergunta fora do tema: volta ao assunto

Envios explicados no celular

Bolha no site móvel

Technologies

TypeScriptNode.jsFastifyPostgreSQLpgvectorOpenAIWordPress

Services involved

Cinza Tech

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